Cancellation Policy

1. When You Can Cancel

Before Shipment

You can cancel your order at any time before it has been shipped without any cancellation fee or penalty. Simply contact us and we will process your cancellation immediately.

After Shipment

Once your order has been shipped, you cannot cancel it. However, you can:

• Refuse delivery when the courier arrives (the package will be returned to us)
• Accept delivery and initiate a return/refund request (see our Refund Policy)
• Contact us if you have concerns about the shipment

2. How to Cancel Your Order

Step 1: Contact Us Immediately

To cancel your order, contact us as soon as possible:

Step 2: Provide Order Details

Include the following information in your cancellation request:

• Order number (found in your order confirmation email)
• Email address used for the order
• Reason for cancellation (optional but helpful)
• Preferred refund method (if different from original payment)

Step 3: Confirmation

Once we receive your cancellation request:

• We will verify that the order has not been shipped
• If eligible, we will cancel the order and send you a confirmation email
• Your refund will be processed to the original payment method
• If the order has already shipped, we will inform you of your options

3. Cancellation Timeline

Processing Window

Our order processing timeline affects when you can cancel:

Note: These are typical timelines. Actual processing times may vary. Contact us as soon as possible to ensure successful cancellation.

4. Refund After Cancellation

Refund Processing

When your cancellation is approved:

• Refund Initiation: Within 24 hours of cancellation confirmation
• Refund Method: To the original payment method used for purchase
• Processing Time: 5-7 business days for funds to appear in your account
• Confirmation: You will receive an email when the refund is processed

Refund Amount

For cancellations before shipment:

• Full Refund: 100% of the amount paid
• No Deductions: No cancellation fees or charges
• Shipping: Since shipping is free, there are no shipping charges to refund

5. Special Circumstances

Order Already Shipped

If your order has already been shipped when we receive your cancellation request:

• You can refuse the delivery when the courier attempts to deliver
• The package will be returned to us automatically
• Once we receive the returned package, we will process your full refund
• Alternatively, you can accept delivery and use our return process (see Refund Policy)

Bulk Orders

For orders containing multiple items:

• You can cancel the entire order before shipment
• You cannot cancel individual items from an order (you must cancel all or none)
• If you need to modify quantities, cancel the order and place a new one

Promotional Orders

For orders placed during sales or with discount codes:

• You will receive a full refund of the amount you paid (discounted price)
• Discount codes are typically not reusable after cancellation
• If you place a new order, the original discount may no longer be available

6. Seller-Initiated Cancellations

We May Cancel Orders If:

In rare cases, we may need to cancel your order:

• Product is out of stock or discontinued
• Pricing error or technical glitch on our website
• We cannot verify your payment information
• Shipping address is incorrect or undeliverable
• Suspected fraudulent activity
• Force majeure events (natural disasters, emergencies, etc.)

What Happens:

If we need to cancel your order:

• We will notify you immediately via email
• We will provide the reason for cancellation
• You will receive a full refund within 5-7 business days
• We may offer alternative products or a discount code for future purchases

7. Frequently Asked Questions

8. Contact Us

For order cancellations or questions about this policy, please contact us:

We aim to respond to all cancellation requests within 2-4 hours during business hours.

9. Related Policies

For more information, please see our related policies:

• Refund & Return Policy - For post-delivery returns
• Shipping Policy - For delivery information
• Terms of Service - For general terms and conditions
• Privacy Policy - For data protection information