Shipping Policy

1. Shipping Coverage

India Shipping

We ship to all states and union territories within India, including:

• Major metropolitan areas (Delhi, Mumbai, Bangalore, etc.)
• Tier 2 and Tier 3 cities
• Remote and rural areas (may have extended delivery times)
• Island territories (subject to courier availability)

United Kingdom Shipping

We ship to all of the United Kingdom — England, Scotland, Wales, and Northern Ireland — with FREE delivery via Royal Mail and other trusted carriers. UK orders are fulfilled by Aurastral Ltd.

Other International Shipping

We currently ship only within India and the United Kingdom. We're working on expanding our delivery network and will update this policy when additional countries become available.

Restricted Areas

Due to courier limitations, we may not be able to ship to certain remote locations or military/government areas. If your location is not serviceable, we will contact you to arrange an alternative or issue a refund.

2. Shipping Costs

FREE Shipping on All Orders

We believe in making wellness accessible. That's why we offer free shipping on every order, no matter the size.

3. Delivery Times

Processing and Shipping Time

Orders are typically processed and shipped within:

• Standard Processing: 1-3 business days
• Shipping Transit: 2-4 business days
• Maximum Total: 7 business days (from order to delivery)
• Weekends: Orders placed after Friday 5 PM will be processed on Monday
• Public Holidays: Processing may be delayed during national holidays

Shipping Time by Region

* Delivery times are estimates and may vary due to factors beyond our control (weather, holidays, courier delays, etc.)

United Kingdom: UK orders are shipped via Royal Mail and typically arrive within 2–4 business days after dispatch.

Total Delivery Time

Total Delivery Time = Processing Time (1-2 days) + Shipping Time (3-10 days)

4. Order Tracking

Tracking Information

Once your order ships, you will receive:

• Shipping confirmation email with tracking number
• Link to track your shipment online
• Estimated delivery date
• Courier partner information

How to Track Your Order

You can track your order in multiple ways:

• Your Account: Log in and go to "Order History"
• Tracking Email: Click the tracking link in your shipping confirmation email
• Courier Website: Visit the courier's website and enter your tracking number
• Customer Support: Contact us with your order number

Tracking Updates

Typical tracking statuses you may see:

• Order Placed: We've received your order
• Processing: Your order is being prepared
• Picked Up: Courier has collected your package
• In Transit: Your package is on its way
• Out for Delivery: Your package will be delivered today
• Delivered: Your package has been delivered

5. Delivery Process

Address Verification

Please ensure your shipping address is complete and accurate:

• Full name of recipient
• Complete street address with house/flat number
• Landmark (if applicable)
• City, state/county, and PIN code (India) or postcode (UK)
• Valid phone number for delivery updates

Incorrect addresses may result in delays or failed deliveries. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Delivery Attempts

Our courier partners typically make 3 delivery attempts:

• First Attempt: Courier will call/ring at delivery address
• Second Attempt: If no one is available, another attempt next business day
• Third Attempt: Final delivery attempt
• After 3 Attempts: Package returned to sender

Delivery Signature

For security, a signature may be required upon delivery. If you're not available:

• Someone at the address can sign on your behalf
• Contact the courier to arrange alternate delivery time
• Package may be held at local courier office for pickup

Contactless Delivery

For your safety, we offer contactless delivery options. The courier will:

• Call or ring at your address
• Leave the package at your doorstep
• Step back to a safe distance
• Take a photo proof of delivery (if required)

6. Shipping Partners

We work with trusted shipping partners to ensure safe and timely delivery:

• India — Primary Partner: Shiprocket (aggregates multiple courier services)
• India — Courier Options: Delhivery, Blue Dart, DTDC, Xpressbees, and others
• United Kingdom: Royal Mail and other trusted UK carriers
• Selection: Courier is auto-selected based on your PIN code / postcode and fastest delivery time

7. Shipping Delays and Issues

Possible Delays

Delays may occur due to:

• Weather conditions (floods, storms, etc.)
• Natural disasters or emergencies
• National holidays and festivals
• Public strikes or civil unrest
• Customs delays (for future international shipping)
• Incorrect or incomplete address
• Courier service disruptions

Lost or Stolen Packages

If your package shows as delivered but you haven't received it:

1. Check with neighbors or building security
2. Verify the delivery address in your order confirmation
3. Wait 24 hours (courier may have marked early)
4. Contact us with your order number

We will investigate with the courier and either resend your order or issue a refund if the package is confirmed lost.

Damaged Packages

If your package arrives damaged:

• Do not accept the delivery if the package is visibly damaged
• Take photos of the damaged package and items
• Contact us within 48 hours with photos and order number
• We will arrange for a replacement or refund

Returned to Sender

If your package is returned to us after failed delivery attempts:

• We will contact you to verify your address
• You may arrange re-shipment (shipping fees may apply)
• If not re-shipped within 7 days, we will issue a refund minus return shipping costs

8. Packaging

Protective Packaging

All orders are carefully packed to ensure safe delivery:

• Products sealed in protective packaging
• Bubble wrap or cushioning material for fragile items
• Sturdy shipping boxes
• Tamper-evident seals

Discreet Packaging

Your privacy matters. Our packages:

• Do not display product details on the outside
• Use plain or branded shipping boxes
• Include only necessary shipping labels

Eco-Friendly Packaging

We're committed to sustainability:

• Recyclable shipping materials
• Minimal plastic use
• Reusable or compostable padding when possible

9. Multiple Items

Split Shipments

If you order multiple items, they may ship separately if:

• Items are in different warehouses
• Some items are on backorder
• Package size or weight limits require separate shipments

You will receive separate tracking numbers for each shipment. Shipping costs will not increase for split shipments.

Pre-Orders and Backorders

Items marked as "Pre-Order" or "Coming Soon":

• Will ship when available (expected date shown on product page)
• May ship separately from in-stock items
• You'll be notified via email when the item ships

10. Customs and Duties (Future)

For future international shipping:

• International customers will be responsible for customs duties and taxes
• Customs fees vary by country and are not included in our pricing
• Delays at customs are beyond our control
• Refused shipments due to customs fees are not eligible for refund of shipping costs

11. Frequently Asked Questions

12. Contact Us

For shipping-related questions or concerns, please contact us:

We aim to respond to all inquiries within 24 business hours.