Terms of Service

1. Acceptance of Terms

By accessing or using Slap On's website and services, you agree to comply with and be legally bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

2. Customer Rights and Responsibilities

Your Rights as a Customer

As a customer of Slap On, you have the following rights:

• Right to receive products as described and in good condition
• Right to accurate information about products, pricing, and shipping
• Right to a refund or replacement if products are defective or not as described
• Right to privacy and data protection as outlined in our Privacy Policy
• Right to cancel orders before shipment without penalty
• Right to receive timely customer support and communication
• Right to transparent pricing with no hidden fees
• Right to fair treatment and non-discrimination

Your Responsibilities as a Customer

As a customer, you agree to:

• Provide accurate and complete information when placing orders
• Ensure payment information is valid and authorized for use
• Provide a valid shipping address and contact information
• Be available to receive deliveries or coordinate with courier services
• Inspect products upon delivery and report issues promptly
• Use products according to instructions and safety guidelines
• Comply with all applicable laws and regulations
• Treat our staff and service providers with respect
• Not abuse refund or return policies

3. Eligibility

You must be at least 18 years old to use our services and make purchases. By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You will provide accurate and complete information
• You will comply with all applicable laws and regulations

3. Account Registration

Account Creation

To access certain features of our services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Not share your account credentials with others
• Notify us immediately of any unauthorized access

Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security.

Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Providing false or misleading information
• Abuse of our services or staff

4. Products and Services

Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Product colors and images may vary slightly from actual products
• We do not warrant that product descriptions or content are error-free
• We reserve the right to correct errors and update information at any time
• We reserve the right to limit quantities or discontinue products

Pricing

All prices are listed in Indian Rupees (INR) and include applicable taxes (GST) unless otherwise stated. We reserve the right to:

• Change prices at any time without prior notice
• Correct pricing errors, even after an order is placed
• Cancel orders placed with incorrect pricing

Product Availability

Product availability is not guaranteed. If a product becomes unavailable after you place an order, we will notify you and provide a refund or replacement option.

5. Pricing and Payment Information

Transparent Pricing

All prices on our website are displayed clearly and include:

• Base Price: The product price in your local currency (INR for India, GBP for UK)
• GST/VAT: All applicable taxes are included in the displayed price
• Shipping Costs: FREE shipping on all orders to India and UK
• No Hidden Fees: The price you see is the final price you pay

Payment Breakdown at Checkout

During checkout, you will see a complete breakdown of your order:

• Subtotal: Sum of all product prices
• Taxes: GST (India) or VAT (UK) - already included in product prices
• Shipping: FREE on all domestic orders
• Total Amount: Final amount charged to your payment method

Accepted Payment Methods

We accept the following secure payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• UPI (India only)
• Net Banking (India only)
• Digital Wallets (region-specific)

All payments are processed securely through Stripe. We do not store your payment card information.

Currency

Prices are displayed in your local currency based on your selected region:

• India: Indian Rupees (₹ INR)
• United Kingdom: British Pounds (£ GBP)

6. Orders and Payment

Order Placement

When you place an order, you are making an offer to purchase products. We reserve the right to:

• Accept or reject any order at our discretion
• Cancel orders due to pricing errors, product unavailability, or suspected fraud
• Verify customer information before processing orders
• Limit order quantities per customer

Order Confirmation

Once we accept your order, we will send you a confirmation email. This email confirms that we have received your order but does not constitute acceptance until we ship the product.

Payment

We accept payments through Stripe. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided
• The information you provide is accurate and complete
• You will pay all charges incurred

Payment is due immediately upon order placement. We do not store your payment card information; all payment data is processed securely by Stripe.

Order Cancellation

You may cancel your order before it ships by contacting customer support. Once an order has shipped, you must follow our return policy to return the product.

6. Shipping and Delivery

We ship products within India through our shipping partners. For detailed information about shipping times, costs, and policies, please see our Shipping Policy.

Key points:

• Delivery times are estimates and not guaranteed
• You are responsible for providing accurate shipping information
• Risk of loss passes to you upon delivery to the carrier
• We are not responsible for delays caused by shipping carriers or customs

7. Returns and Refunds

We want you to be satisfied with your purchase. For information about returns, refunds, and exchanges, please see our Refund and Return Policy.

Key points:

• Returns must be initiated within [7/15/30] days of delivery
• Products must be unused and in original packaging
• Certain products may not be eligible for return due to health and safety reasons
• Refunds will be processed to the original payment method

8. Intellectual Property Rights

Our Content

All content on our website, including but not limited to text, graphics, logos, images, software, and design, is the property of Slap On or our licensors and is protected by intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Copy, modify, or distribute our content without permission
• Use our content for commercial purposes
• Remove or alter copyright, trademark, or proprietary notices
• Use automated tools (bots, scrapers) to access our website
• Reverse engineer or attempt to extract source code

Trademarks

"Slap On" and related marks are trademarks of Slap On. You may not use our trademarks without our prior written permission.

9. User Conduct

When using our services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit harmful code, viruses, or malware
• Engage in fraudulent or deceptive practices
• Harass, abuse, or harm others
• Spam or send unsolicited communications
• Interfere with the operation of our services
• Attempt unauthorized access to our systems
• Impersonate others or misrepresent your affiliation
• Post false, misleading, or defamatory content

10. Product Safety and Use

Intended Use

Our transdermal patches are wellness products intended for external use only. They are not intended to diagnose, treat, cure, or prevent any disease.

Safety Warnings

Before using our products:

• Read all product labels and instructions carefully
• Check for allergies to any ingredients
• Discontinue use if irritation occurs
• Consult a healthcare professional if pregnant, nursing, or have medical conditions
• Keep out of reach of children
• Do not use damaged or expired products

Medical Disclaimer

The information provided on our website is for informational purposes only and should not be considered medical advice. Always consult with a qualified healthcare professional before starting any wellness regimen.

11. Disclaimer of Warranties

OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free service
• Accuracy or reliability of information

We do not guarantee that:

• Our services will meet your requirements
• Our services will be available at all times
• Our products will produce specific results
• Errors or defects will be corrected

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLAP ON AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Business interruption
• Personal injury or property damage
• Damages arising from use of our products or services

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, OR ₹1,000, WHICHEVER IS LESS.

13. Indemnification

You agree to indemnify, defend, and hold harmless Slap On and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of others
• Your violation of applicable laws
• Any content you submit or post

14. Dispute Resolution

Informal Resolution

If you have a dispute with us, please contact our customer support first. We will attempt to resolve the dispute informally through good-faith negotiations.

Governing Law

These Terms are governed by the laws of India without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in [Your city/state], India.

Arbitration (Optional)

[If you choose to include arbitration, add arbitration clause here. Consult with legal counsel.]

15. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our Privacy Policy.

16. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for:

• The content, accuracy, or practices of third-party sites
• Products or services offered by third parties
• Your interactions with third parties

We use third-party services for payment processing (Stripe), shipping (Shiprocket), and other functions. These services have their own terms and policies.

17. Modifications to Services

We reserve the right to:

• Modify, suspend, or discontinue our services at any time
• Update product offerings and pricing
• Change these Terms at any time

We will provide notice of material changes when reasonably possible.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Slap On regarding our services and supersede all prior agreements and understandings.

21. Contact Information

If you have questions about these Terms, please contact us: